Support
How can we help?
Answers to common questions about Stillpaying. If yours is not here, write to us or use Send feedback under Help in the app’s Settings.
info@odbs.techCommon questions
How do I add a subscription?
Tap the plus button in the tab bar, choose or type the service, then enter the price, the billing cycle and the date it renews. The free version tracks up to 5 subscriptions; Stillpaying Pro has no limit.
A price went up. How do I record it?
Open the subscription and tap Add price change, from the date the new price applies. Renewals before that date keep the old price, so what it has cost so far stays correct.
How do I record a cancellation, a pause or a free trial?
Open the subscription. Mark as cancelled records the day the cancellation takes effect, Pause leaves renewals out of every total until you resume, and a free trial charges nothing until the day it ends. None of this cancels or pauses anything with the provider; do that with them.
How do renewal reminders work?
Renewal reminders are part of Stillpaying Pro. Turn them on in Settings and choose on the day or 1, 3 or 7 days before; a subscription can have its own timing on its details screen. They are local notifications planned on your device at 9:00, so notifications for Stillpaying must be allowed in your phone’s settings.
How do I move my subscriptions to a new phone?
Backup and sync are part of Stillpaying Pro. Sign in with Apple or Google under Settings, Account on your old phone, then sign in with the same account on the new one. Without Pro, your subscriptions stay only on the device where you entered them.
I bought Pro but it is not active.
Make sure you are signed in to the same App Store or Google Play account you bought with, then use Restore purchases on the Stillpaying Pro screen. A purchase can take a moment to be confirmed.
How do I cancel Stillpaying Pro or get a refund?
Stillpaying Pro is managed by the store you bought it from: on iPhone in Settings, your name, Subscriptions; on Android in Google Play, Payments and subscriptions. Refunds are handled by Apple or Google under their policies. Deleting the app or your account does not cancel the subscription.
Why are amounts in different currencies shown separately?
Stillpaying never converts amounts silently. With Stillpaying Pro and an account, it also shows one estimated total in your default currency, using recent exchange rates.
How do I get a copy of my data?
If you have an account, open Settings, Account and tap Export my data; the download opens when the file is ready. The yearly report of Stillpaying Pro can also be exported as a CSV file.
I entered the wrong birth date.
The birth month and year are saved to your account once and cannot be changed in the app. Write to us and we will sort it out.